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Anthony Kolodzinski 8Anthony Kolodzinski 8 

Customize The Agent Facing Chat for Live Agent

Hi all, 

I am trying to customize Live Agent on the agent side of the chat. Specifically, we want to push a stronger notification to the agent whenever somebody initiates a chat. I know there are browser events that popup and can redirect one to the tab in question (think the notification when a calendar event is about to begin). Is there any way to replicate this in Live Agent. I've taken a look at the Live Agent developer's guide, but could not find anything there. Thanks.