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Guy KeshetGuy Keshet 

Monitor the live agent queue

My support users would like to setup automated monitoring of their live agent queue. They'd like to monitor the queue size and longest wait values. Both appear on the live agent supervisor screen, however they would like to setup and automated alert if these breach a certain level (rather than eyeball them during the day...)

Does anyone have any idea how can that be done? the queues are not available for workflows, and I cant find documentaiton of api access to the queue...
ShashankShashank (Salesforce Developers) 
How about workflows or triggers on Live agent sessions?
Cheryl FucetolaCheryl Fucetola
any resolution to this question?  I would like to know if this is possible as well.  I want to set up alerts when the queue reaches a certain point and an alert when a live agent user requests assistance via the flag.  I dont want to have to watch the supervisor screen the whole day in order to view this.