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Philip Brignac How to send email notification upon assigning a user a task for task creation and task reassigning?
Up until about June 12, users assigned to tasks received email notificaitons.. Specifically, whenever you got assigned a task, you would receive an email notification alerting you have been assigned to a task. That stopped working for some reason that we still can't figure out. A solution arose when I created a case and a Salesforce technician helped me create the "Send Email" column checkbox. When you check the Send Email checkbox, the user assigned to the task will receive an email notification alerting them they have been assigned a task. That works great and helps us a lot. However, we tend to reassign tasks often and the Send Email checkbox is only applicable to task creation and not task reassigning. When reassigning the task to a different user, the Send Email checkbox is locked as unchecked and cannot be checked again. You can only check that checkbox on task creation. In result, we want to find a way to send email notification on task creation AND reassigning tasks. Can anyone help me?
I checked and unchecked "Enable user control over task assignment notifications" while trying to create and reassign tasks and did not notice any changes or improvements.