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Brandon CasciBrandon Casci 

Can someone help suggest the most suitable way to create a Salesforce App?

Hello everyone.

I'm a developer at a company that provides a service for managing event ticket inventory. We have a lot of customers that use Salesforce.

We would like to introduce a Salesforce App that lets our customers initiate the ticket request process on a Salesforce contact, and also enables the customer to view ticket usage history for contacts within the context Salesforce.

I've read a little bit about the various ways a Salesforce App can be built, but I'm not sure what the best approach would be. Should we be focusing on Lighting Componets and Lightning Apps?

Paul Allsopp 3Paul Allsopp 3
In short, yes you should. Lightning Apps will become the defacto way of Salesforce. I use the standard Developer Console in Salesforce for building Lightning Apps, as it has some useful helpers. Also design to this standard:  as this is the standard lightning UI framework.