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Justin Lonis looking to put a trigger together to change status on a CASE COMMENT post
We are not able to have the status change from "Awaiting Customer Feedback" to "Working"
I tried doing this with a combination of Process Builder and Flow and was unsuccessful. We have the post, which is able to change status but no the comment, which is highlighted- where most people comment in cases.
I tried doing this with a combination of Process Builder and Flow and was unsuccessful. We have the post, which is able to change status but no the comment, which is highlighted- where most people comment in cases.