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Laura McGrathLaura McGrath 

New DE org - access to service cloud console?

Hi - signed up for a new DE org to test out trailhead service cloud module but dont see Service Console - could someone review my setup credentials or advise if I need to activate something please?

Following Trailhead instructions 'Introduction to Case Management' but this is the Snapshot of what I see in cases tab? 
User-added image Thanks
Nikhil Sharma 17Nikhil Sharma 17
Hi Laura,

First go to your profile and activate "Service cloud User" option. Then try again with service cloud console app :)
http://salesforce.stackexchange.com/questions/5115/how-do-you-enable-the-service-cloud-console-in-a-developer-org