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Kenn K.Kenn K. 

Deleting/Deactivate case recordtype

I have deactivated one the recordtype we have and I still see the option when I create a new case i.e. under 'Available cases record types'

I deleted it without any issues and it just got rid of the name. I now see the id of the deleted recordtype.

Is there something I'm missing here to remove it from the available case record types?

Mahesh DMahesh D
Hi Ken,

Please provide more information about where you are seeing the deleted record type. If possible add an image of it here.

Regards,
Mahesh
Kenn K.Kenn K.
Please see the image below. The id also comes up on the 'Record Type of new record' picklist selection.

Record Type Selection
 
Mahesh DMahesh D
Hi Ken,

I tried in my developer environment and it got deleted properly.

You can do two things here:

--> Try to logout and login again.
--> Go to this URL

https://na30.salesforce.com/setup/ui/recordtypefields.jsp?id=01236000000JxIY&type=Case&setupid=CaseRecords

Replace your server instance and above SFDC id in the id value. So that we will see what exactly it is pointing to.

Also if possible, please show the Case Record Types page also as an image.

Regards,
Mahesh
Kenn K.Kenn K.
  1. Tried logging out and back in - No luck.
  2. Getting Data Not Available  using the URL. (Remember I have deleted it)
  3. Please see the image below of the case record types.

Case Record Type

Thanks a lot!
Mahesh DMahesh D
Hi Ken,

Is the "External Record Type" is enabled for any profile. Is this option showing in the picklist of Record Type selection.
Is it possible to de-activate the "External Record Type" and see.

Regards,
Mahesh
Kenn K.Kenn K.
The external one is activated for most profiles. I deactivatedit and I was removed from the selection.

When it was active, 
User-added image

After I deactivated
User-added image

This is weird or there is something I'm not getting.