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Arindam Chakraborty 13Arindam Chakraborty 13 

File Share not working in LiveAgent

I have enabled "Agent File Transfer Enabled" in Live Agent Configurations
User-added image

I have added <liveAgent:clientChatFileTransfer> in my custom chat VF page 
  
<apex:page showHeader="false">
<style>
body { overflow: hidden; width: 100%; height: 100%; padding: 0; margin: 0 }
#waitingMessage { height: 100%; width: 100%; vertical-align: middle; text-align: center; display: none; }
#liveAgentClientChat.liveAgentStateWaiting #waitingMessage { display: table; }
#liveAgentSaveButton, #liveAgentEndButton, #liveAgentFileTransfer { z-index: 2; }
.liveAgentChatInput {
    height: 25px;
    border-width: 1px;
    border-style: solid;
    border-color: #000;
    padding: 2px 0 2px 4px;
    background: #fff;
    display: block;
    width: 99%;
}
.liveAgentSendButton {
    display: block;
    width: 60px;
    height: 31px;
    padding: 0 0 3px;
    position: absolute;
    top: 0;
    right: -67px;
}
#liveAgentChatLog {
    width: auto;
    height: auto;
    top: 0px;
    position: absolute;
    overflow-y: auto;
    left: 0;
    right: 0;
    bottom: 0;
}


</style>
<div style="top: 0; left: 0; right: 0; bottom: 0; position: absolute;">
<liveAgent:clientchat >
    <liveAgent:clientChatSaveButton label="Save Chat" />
    <liveAgent:clientChatEndButton label="End Chat" />
    <liveAgent:clientChatFileTransfer />
    <div style="top: 25px; left: 5px; right: 5px; bottom: 5px; position: absolute; z-index: 0;">
    <liveAgent:clientChatAlertMessage />
    <liveAgent:clientChatStatusMessage />
    <table id="waitingMessage" cellpadding="0" cellspacing="0">
    <tr>
    <td>
        <div><h1>Please wait while you are connected to an <b><u>RCI Support Agent</u></b></h1></div>
        <div><img src="https://test-rci-support-agent-developer-edition.ap2.force.com/phase2/resource/1450782443000/waitingBar"></img></div>
    </td>
    </tr>
    </table>
    <div style="top: 0; right: 0; bottom: 41px; left: 0; padding: 0; position: absolute; word-wrap: break-word; z-index: 0;">
    <liveAgent:clientChatLog />
    </div>
    <div style="position: absolute; height: auto; right: 0; bottom: 0; left: 0; margin-right: 67px;">
        <liveagent:clientChatInput /><liveAgent:clientChatSendButton label="Send"/>
    </div>
    </div>
</liveAgent:clientchat>
</div>
</apex:page>




But not able to find the file transfer option in agent view or in client chat window.

Please help 

 
ShaTShaT
Hi Arindam,

I am also facing same issue, i have added liveAgent:clientChatFileTransfer within liveAgent:clientchat but still i am not able to see option to add attachemnt from client window. 

Did you found any soultion for the issue, please share. 

Thanks In Advance
SwapnadipSwapnadip
Hi ShaT, Arindam,

I have got a fix for this.

1. Navigate to Setup > Customize > Live Agent Confgurations
2. Open the Live agent Configuration you created and click edit.
3. Check Agent File Transfer Enabled
4. Scroll down a bit and add the respective user in Assigned Users section ( or add the profile in assigned profiles section )
[Note : If a user is assigned a configuration at the profile and user levels, the user-level configuration overrides the configuration that’s assigned to the profile]

Now login as the user added in 4th step you should find the attach files icon!

Thanks!
Berglind HeathSmithBerglind HeathSmith
Hi - unless I am missing something this only allows the file sharing one way - i.e from customer to agent only. How do we enable it so that the agent is also able to send files to the customer ?