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Salesforce Feed Case create a Twiter o facebook post
Hello everyone,
I hope you can help me, I need to automatically sent a Direct Message or Post (through Twitter or Facebook) when a case is closed.
I have active the social objects (Social Persona and Social Post) and a Social Studio account.
In Social Studio the users can create a case in Salesforce (also create a Social Post and Social Persona). Through the chatter feeds (and a Quick Action) It is possible to answer whit post in Twetter or Fasebook (or a Direct Messag), but I can't find a way to automatically answer this (for example sent the privacity politics link or somthing).
Thanks and Regards
Rafael
I hope you can help me, I need to automatically sent a Direct Message or Post (through Twitter or Facebook) when a case is closed.
I have active the social objects (Social Persona and Social Post) and a Social Studio account.
In Social Studio the users can create a case in Salesforce (also create a Social Post and Social Persona). Through the chatter feeds (and a Quick Action) It is possible to answer whit post in Twetter or Fasebook (or a Direct Messag), but I can't find a way to automatically answer this (for example sent the privacity politics link or somthing).
Thanks and Regards
Rafael
Old post but adding here for completeness sake. This is possible via Apex. You need to first instantiate a SocialPost record, and then execute the SocialPublisher QuickAction (as simply creating the SocialPost record doesn't physically push the message to your social network).
Example code here: