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No response from Salesforce when Mule SOAP API try to get record


I use Mule to connect to salesforce to get the records.
The records are searched on bases of some field value for example I search for policy number.
So i give policy number in the html page,the page uses MULE to get records from Salesforce.
If match record exists the records are displayed in the html page.

But we dont get any error or timeout from salesforce
There is No Response from the salesforce.

The search fields are indexed in the salesforce.

Anyone has expereinced this type,please help.