function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Ceejay djoCeejay djo 

Email To Case - Modify an inbound email before it converts to a case

I have an issue where some clients send sensitive data through inbound emails. I am trying to avoid that and I am looking out for a possible solution. Is there a functionality available in Salesforce where you have the chance to modify the body of this inbound email and delete out these sensitive data before it converts to case? Is this even possible to be done? Any comments or help is appreciated?