Apex Code Development You need to sign in to do that
Don't have an account?
New User being notified of unrelated queue
Hi All,
We have created a new User few days back. Now he is being notified of case assignment notification realted to a Queue and to which he doesn't belongs but he is a manager of queue member for that queue. Not sure how he is being notified.
I have reviewed all the workflow and process builder emails alert notification, but didn't find any tracess for this users.
Can someone please let me know, how can we exclude notifications for this users from the Queue.
We have created a new User few days back. Now he is being notified of case assignment notification realted to a Queue and to which he doesn't belongs but he is a manager of queue member for that queue. Not sure how he is being notified.
I have reviewed all the workflow and process builder emails alert notification, but didn't find any tracess for this users.
Can someone please let me know, how can we exclude notifications for this users from the Queue.
1) https://success.salesforce.com/ideaView?id=08730000000aC6SAAU
Please vote for idea.
Let us know if this will help you
We have other couple of users who belongs to the same role as the new user belongs and they are also the Manager of queue members, But they are not being notified of case assignement notifications when a new record it assigned to that Queue.
Please advise...!!