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UjwalaUjwala 

Approval by queue with no member

can i approve or reject record by replying to mail using an approval process where approver is a queue with no member ?
NagendraNagendra (Salesforce Developers) 
Hi Ujwala,

As per the documentation: https://patlatus.wordpress.com/2015/08/16/who-can-be-approvers-in-approval-process-in-salesforce/

When the assigned approver is a queue :
  • Any queue member can approve or reject an approval request that is assigned to the queue.
  • Approval request emails are sent to the queue email address. If the queue is set up to send email to members, then approval request emails are also sent to the queue members, except those whose approval user preferences are set to never receive approval request emails.
  • When an approval request is assigned to a queue, each queue member’s delegated approver also receives an approval request email notification.
  • Because email notifications to a queue aren’t intended for an external audience, any instances of the merge field {!ApprovalRequest.External_URL} in the email template is sent to the equivalent internal URL.
  • Salesforce1 notifications for approval requests aren’t sent to queues. For each approval step involving a queue, we recommend adding individual users as assigned approvers, so at least those individuals can receive the approval request notifications in Salesforce1. To have both queues and individual users as assigned approvers, select Automatically assign to approver(s) instead of Automatically assign to queue in the approval step.
  • When an approval request is rejected and returned to the previous approver and the previous approver was a queue, the approval request is assigned to the user who approved it instead of the queue.
  • The Approval History related list displays the queue name in the Assigned To column and the actual user who approved or rejected the approval request in the Actual Approver column.
Please let us know if this helps.

Kindly mark this as solved if the information was helpful.

Thanks,
Nagendra
 
UjwalaUjwala
Thanks for your reply,
but what if i havnot added member in queue and have only specified email address in queue email. Will i able to approve reject record from email notification by replying to mail??