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Kumar5Kumar5 

email services case notification deactivation

Hello All,

I am getting case notification from email service when i have set email Deliverability to all emails. 

Please let me know how to deactivate those notifications.

Thansk,
Kumar
mukesh guptamukesh gupta
Hi Kumar,

Please follow below steps:-

Case--> Support Settings-> deactivate:-

Send Case Notifications from System Address
Notify Case Owners when Case Ownership Changes
etc

Please MARK AS A BEST ANSWER!

Regards
Mukesh
Kumar5Kumar5
Hi Mukesh, 

Thank you for your quick reply. I tried by deactivating the suggested options, but still i am gettting. However i am not getting this notification if update email deliverabilty as system email .

Thanks,
Kumar 
Kai Herng LauKai Herng Lau
Hi Kumar5,

Can you try this:
https://salesforce.stackexchange.com/questions/158445/how-to-disable-case-notification-email

If you want to disable the email send in salesforce the Deliverability have to set to 'No access'.

Hope this help.
Kumar5Kumar5
Hi Kai Hemg Lau,

I have to enable Deliverabilty to All email to avoid NO_MASS_MAIL_PERMISSION for sending email.

Thanks,
Kumar
Kai Herng LauKai Herng Lau
Hi Kumar,

Have you try with the link?
Kumar5Kumar5
HI Kai Hemg Lau,

Yes, I have tried by disabling the all options. But still i am getting case created notification 

Thanks,
Naresh
mukesh guptamukesh gupta
Hi kumar, 

1. Deactivate case assessment rules: goto-- setup--case assessment 
2. Deactivate all email alerts

Please follow and let me know if you have any issue. 

Thanks 
Mukesh