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Peter Reid 12 Tagging User Location
Hey everyone, I am trying to do that following
If a user with a Salesforce license sends an email to one of our established email to case addresses, then I want to know what business office location submitted the case. We use the division field to capture office location.
So scenario: John smith sends in an email via email to case. Case gets created. The Case gets created and a field is populated as to what office the user is from that submitted the case.
Note: a default user creates all email to case- therefore I can't just use a formula (it will pull from the default user, not the case submitter).
I think I need to have a flow for this. Will this be easy to accomplish/can anyone lend a hand?
If a user with a Salesforce license sends an email to one of our established email to case addresses, then I want to know what business office location submitted the case. We use the division field to capture office location.
So scenario: John smith sends in an email via email to case. Case gets created. The Case gets created and a field is populated as to what office the user is from that submitted the case.
Note: a default user creates all email to case- therefore I can't just use a formula (it will pull from the default user, not the case submitter).
I think I need to have a flow for this. Will this be easy to accomplish/can anyone lend a hand?