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balaji aluri 16balaji aluri 16 

What is Milestone?

Hi Team,

I am literally want to know, what is Milestone in salesforce?

And i cant find any Milestone option in my Qick find box. From which release it ia available in salesforce?

Balaji A

Best Answer chosen by balaji aluri 16
Rahul KumarRahul Kumar (Salesforce Developers) 
Hi Balaji,

Create a Milestone
Milestones represent required steps in your support process, such as case resolution time and first response time. You create master milestones in your org and then add them to entitlement processes to enforce different service levels on support records, like cases and work orders.

Please refer the below link for reference. hope it helps.

Please mark it as best answer if the information is informative.

Rahul Kumar