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Keith Word service console case timer
Can Someone Help with Modifications to Service Console Case Timer
Service Console Case Timer
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000Dpol8EAB
We had to make a few modifications to address our needs. We modified the code to meet to the following requirements:
1. Agents can no longer pause timer.
2. Timer continues to keep time even if the browser is minimized.
We are still missing one key feature. The tool is designed to only function if a rep is working one case \ tab at a time. If the rep is working on case A and fails to close A tab before opening B tab, the session time for A will not be recorded.
Does anyone have any ideas of how to fix this problem. It is our desire that the system would capture a session time record for both A and B.
Please advise if anyone has knowledge of how to correct this problem.
Service Console Case Timer
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000Dpol8EAB
We had to make a few modifications to address our needs. We modified the code to meet to the following requirements:
1. Agents can no longer pause timer.
2. Timer continues to keep time even if the browser is minimized.
We are still missing one key feature. The tool is designed to only function if a rep is working one case \ tab at a time. If the rep is working on case A and fails to close A tab before opening B tab, the session time for A will not be recorded.
Does anyone have any ideas of how to fix this problem. It is our desire that the system would capture a session time record for both A and B.
Please advise if anyone has knowledge of how to correct this problem.