function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
DharmaTeja KDharmaTeja K 

Couldn't find my personal email templates

Hello All,

I have created an email template in my org and i want to use that (Case-Auto-response / Case assignment Rule / Workflow rules). The problem is when i search for email template it is displaying only unified public email templates but not displaying what i created seperately. Can anyone help me how to make my personal email templates visible when i lookup for?

Thanks in Advance.
Best Answer chosen by DharmaTeja K
Saravana Muthu 8Saravana Muthu 8
Hi,

 "My Personal Template" folder is private and cannot be seen by other users - even the administrator. 

You can save this in Unified Public folder and use it. Please don't forget to check 'Available for use' checkbox.

Please let me know if it helps.

Please don't forget to mark this as solved if it's resolved.

Thanks,
Saravana

All Answers

Saravana Muthu 8Saravana Muthu 8
Hi,

 "My Personal Template" folder is private and cannot be seen by other users - even the administrator. 

You can save this in Unified Public folder and use it. Please don't forget to check 'Available for use' checkbox.

Please let me know if it helps.

Please don't forget to mark this as solved if it's resolved.

Thanks,
Saravana
This was selected as the best answer
DharmaTeja KDharmaTeja K
Thanks a lot Sravana. Issue resolved.