You need to sign in to do that
Don't have an account?
Shiva Rajendran
How to create a time based case escalation rule entry in salesforce?
Hi everyone,
I have to escalate an case based on time entry. I mean after 5mins the case must be escalated in case rule entry
I have used the formula
((NOW() -CreatedDate)>= 0.00044)
The case entry always fails since the escalation rule is calculated only during the creation time.
Is there any way i can make the escalation rule to fire at 5mins of case creation.
I have also attached a 30mins timed escalation action to the escalation rule.If the rule passes in 30 mins the escalation happens.
Any suggestion on it?
I have to escalate an case based on time entry. I mean after 5mins the case must be escalated in case rule entry
I have used the formula
((NOW() -CreatedDate)>= 0.00044)
The case entry always fails since the escalation rule is calculated only during the creation time.
Is there any way i can make the escalation rule to fire at 5mins of case creation.
I have also attached a 30mins timed escalation action to the escalation rule.If the rule passes in 30 mins the escalation happens.
Any suggestion on it?
- Time-based Escalation Rules may I suggest you please refer the below link for reference.
- https://success.salesforce.com/answers?id=90630000000ghBNAAY
- https://customers.internetcreations.com/KnowledgeDetail?name=Setting-Business-Hours-on-Cases-through-Escalation-Rules
Hope it helps.Please mark it as best answer if the information is informative.so that question is removed from an unanswered question and appear as a proper solution.
Thanks
Rahul Kumar
I have gone through those links.
I have knowledge on time based action.
I need to know about time based escalation condition like escalation after 30mins for high priority case like that
I