Apex Code Development You need to sign in to do that
Don't have an account?
Revathi V 18 Getting Time-based workflow based on Business hours
Am having a hard time calculating/getting the business hours in workflow rules.
Here is my requirement: Automatically move the case to a "Resolved" state and send an email to the customer notifying them that their case is resolved and will be closed in 72 hours.
If there is no email from customer,automatically close the case after 72 hours(Business Hours).
If customer respond for a particular case within 72 hours(Business Hours),we should not close the case.
If i change business hours as per my need,it should send email based on that business hours only.
How do we get business hours in the time based workflow?
Here is my requirement: Automatically move the case to a "Resolved" state and send an email to the customer notifying them that their case is resolved and will be closed in 72 hours.
If there is no email from customer,automatically close the case after 72 hours(Business Hours).
If customer respond for a particular case within 72 hours(Business Hours),we should not close the case.
If i change business hours as per my need,it should send email based on that business hours only.
How do we get business hours in the time based workflow?
May I suggest you please refer the below link for reference.
- https://help.salesforce.com/articleView?id=000005245&type=1
- https://success.salesforce.com/ideaView?id=08730000000I3bG
hope it helps.Please mark it as best answer if the information is informative.so that question is removed from an unanswered question and appear as a proper solution.
Thanks
Rahul Kumar