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Niharika GoudNiharika Goud 

when customer selects the picklist value(GPP [6] Awards) from the field Task category SLA has to set based on this picklist value number [6] days. Each picklist value has different number.

  1. Hai I am New to SFDC  Plz help me

    I want to be able to define and apply an SLA based on the type of work requested (Picklist value) and then be able to determine if each request fell within that SLA For Example: when customer selects the picklist value(GPP [6] Awards) from the field Task category SLA has to set based on this picklist value number [6] days. Each picklist value has different number.