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Avaya CTI issue on softphone : grey fields


We tried to use Avaya CTI, but we are facing an issue : users cannot log on the softphone fields are grey and they can't fill the log in fieds see screenshot.
User-added image
Do you have an idea how we can solve this issue?

Thanks in advance.
You need to check if the package is installed correctly.  Then check if you have to assign users and allow permission.
It's a know issue on Avaya. i do not recomment this CTI...