function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Soham SFDCSoham SFDC 

Quick Action in a Case Layout showing in Feed Tracking

Hi All,

I am pretty new to Lightning. I am facing a problem with a Quick Action on Case Record. 

I have added a Lightning Component Type Quick Action named "REM" in the Case Layout's "Salesforce Mobile and Lightning Experience Actions" section. But, somehow the "REM" quick action is coming in the Feed Tracking tab rather than as a Quick Action for the Case Record.

User-added image

Please can you point me in the correct direction about what I might be doing wrong.

Regards,
Soham

Best Answer chosen by Soham SFDC
Raj VakatiRaj Vakati
It's standard behavior. 

Actions on cases and work orders appear in a different way than on other records. On case and work order records, the page-level action menu contains custom buttons and supported standard buttons. Quick actions appear on the Chatter tab.

https://help.salesforce.com/articleView?id=actions_in_lex.htm&type=0

All Answers

Raj VakatiRaj Vakati
It's standard behavior. 

Actions on cases and work orders appear in a different way than on other records. On case and work order records, the page-level action menu contains custom buttons and supported standard buttons. Quick actions appear on the Chatter tab.

https://help.salesforce.com/articleView?id=actions_in_lex.htm&type=0
This was selected as the best answer
Soham SFDCSoham SFDC

Thanks Raj. Is there a way to deal with it? How can I get it as a button?

Regards,
Soham
Raj VakatiRaj Vakati
I don't think soo... 
Maaz Hasnain 8Maaz Hasnain 8

It can be done using, Dynamic Actions.

Go to the Lightning app builder-->Search for your page--> click edit-->click on highlight panel --> add action

and then save.