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Unable to see "Unlock" record button
I do not see "Unlock Record" button for applicable user (user with modify all data permission), even if record is locked. Did anyone else face similar issue?
Any resolution.
Any resolution.
Sorry for this issue you are encountering.
Usually, the "Unlock Record" button is tied to the "Administrative Permissions" on the profile. With the "Modify All Data" enabled, this button is displayed. The system administrator profile has this permission turned on.
The unlock button only appears if the record is locked by entering the approval process or if the final approval/rejection actions are configured to lock the record. Have you confirmed that the approval process in sandbox correct? Maybe providing a screenshot of the record in the sandbox would be helpful, as well as the final approval actions from the approval process.
Also, please confirm that in the profile, in the " Object Permissions" section, that the "Modify All" is checked for this specific custom object.
Happy to help further.
Thanks,
Nagendra
I am a system admin and checked "Modify all Data" permission is set, "Modify All" is checked for a custom object I need to unlock the record when it is in the process of approval. However, I don't see the "Unlock Button" at all. We are having unlimited edition, Spring' 19 release. Any thoughts?
Thanks!
Su