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kishore goud 3
Enable Suggested article when creating case
When we create new case ,suggested articles side bar should be visible to user .We created permission set with below permissons
System Permissions
View Data Categories
View Roles and Role Hierarchy
View Setup and Configuration
App Permisisons
Allow View Knowledge
Knowledge One
Manage Articles
Manage Knowledge Article Import/Export
Manage Salesforce Knowledge
Share internal Knowledge articles externally
This permission set contains users belongs to different different profiles .Only few users of some profiles are able to view the suggested articles side bar when we create new case.I am not able to figure out why other users are not able to view this side bar.Do I need to give any additional permission to the profile users who are not able view this side bar.Could you please help me out.
System Permissions
View Data Categories
View Roles and Role Hierarchy
View Setup and Configuration
App Permisisons
Allow View Knowledge
Knowledge One
Manage Articles
Manage Knowledge Article Import/Export
Manage Salesforce Knowledge
Share internal Knowledge articles externally
This permission set contains users belongs to different different profiles .Only few users of some profiles are able to view the suggested articles side bar when we create new case.I am not able to figure out why other users are not able to view this side bar.Do I need to give any additional permission to the profile users who are not able view this side bar.Could you please help me out.
May I suggest you please give a try by using Enable Suggested Articles to Solve Cases from the below link which might help you further.
- https://help.salesforce.com/articleView?id=cases_suggest_articles.htm&type=5
Please let us know if this helps.Kindly mark this as solved if the information was helpful.
Thanks,
Nagendra
This did not solve my problem and Could any one suggest me any solution