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kishore goud 3kishore goud 3 

Enable Suggested article when creating case

When we create new case ,suggested articles side bar should be visible to user .We created permission set with below permissons
System Permissions
View Data Categories
View Roles and Role Hierarchy
View Setup and Configuration

App Permisisons
​Allow View Knowledge
Knowledge One
Manage Articles
Manage Knowledge Article Import/Export
Manage Salesforce Knowledge
Share internal Knowledge articles externally

This permission set contains users belongs to different different profiles .Only few users of some profiles are able to view the suggested articles side bar when we create new case.I am not able to figure out why other users are not able to view this side bar.Do I need to give any additional permission to the profile users who are not  able view this side bar.Could you please help me out. User-added image
 
NagendraNagendra (Salesforce Developers) 
Hi Kishore,

May I suggest you please give a try by using Enable Suggested Articles to Solve Cases from the below link which might help you further. Please let us know if this helps.

Kindly mark this as solved if the information was helpful.

Thanks,
Nagendra
kishore goud 3kishore goud 3
Hi nagendra,
This did not solve my problem and Could any one suggest me any solution
Phil MurrayPhil Murray
Check the Data Category Mapping section to see if the filters are blocking the search. I would suggest removing them and reentering them, checking your article searches each time.