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James Henderson 11 Open CTI searchAndScreenPop when deferred returns null object as the SCREEN_POP_DATA
I run searchAndScreenPop with the deferred parameter set to true which returns a single result, this is suppose to return SCREEN_POP_DATA, which it does, but it is an empty object. I attempt to the SCREEN_POP_DATA into the screenPop api, but this fails and I am unable to pop the result on the screen.
The returnValue I get from the searchAndScreenPop api is
{00Q0N00000VxFqeUAF: {…}, SCREEN_POP_DATA: null}00Q0N00000VxFqeUAF: Company: "Redwood"Id: "00Q0N00000VxFqeUAF"LastActivityDate: "2018-03-06T00:00:00.000Z"LastModifiedDate: "2018-03-05T16:44:19.000Z"Name: "James Henderson"RecordType: "Lead"__proto__: Object__proto__: Object
All Answers
You need to go to your Softphone Layouts and change the Screen Pop Settings .
Good luck !
And then try to change 'Screen Pop Settings' :
For "Single-matching record" : choose "Pop detail page".
For "Multiple-matching records" : choose "Pop to search page".