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2 answers
  1. Today, 2:11 AM

    Hi @HARSHITHA DEEPTHIMAHANTI,

     

    Can you please check with the above suggestions and let us know if the issue still exists or is resolved? If it is resolved, please post the solution or mark any one of them above which helped you to resolve your query as "Best Answer" to close this thread. 

     

    – If not, kindly let us know so that we can reach out to you through an email.

     

    Thank You!

     

    ++TrailheadHelpFollowUp

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Hello team, 

 

There was an announcement somewhere about the shutdown of Kell Partners on 11/17/2023. With Salesforce pushing for the new format of ICU (where Apex classes, triggers, and VF pages' APIs have to be at least 45.0), how are you guys dealing with the "Fund Allocations" managed package? I have this package in a client's org and I see APIs as low as 27. 

2 answers
  1. Today, 2:11 AM

    I just found the answer to this:  

    If you go to Setup--> Installed packages --> select the package --> view components.  

    Select Apex Classes and edit it to modify the Salesforce API version.  

     

     

     

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Can anyone help with this error our users receive when trying to login to the Salesforce mobile app. 

We are using Single Sign-on and custom domain for the mobile app. 

I downloaded the mobile app, go to settings, enter the custom domain, the button "Use Single Sign-on" appears and after clicking it this error appears: "Server Error: Cant connect to the server: Frame load interruped".
4 answers
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Sales cloud Configuration module 

 🧩 Customize Sales Cloud for Your Business — "Challenge not yet complete in My Trailhead Playground 1"     📍Issue:  Getting this error when checking the challenge:  “We can’t find a field labeled First Sale Date on the Account object.”

 

✅ What I’ve Done So Far:

  • Went to Setup > Object Manager > Account > Fields & Relationships
  • Clicked New, selected Date as the field type
  • Named the field First Sale Date
  • Field Name auto-populated to First_Sale_Date
  • Kept default settings and saved
  • Tried checking challenge again — still getting the same error

🔍 Troubleshooting Tried:

  • Verified the field is on the Account object
  • Checked spelling and capitalization — it's First Sale Date
  • Confirmed it's a Date field
  • Tried refreshing the page and rechecking the challenge

📸 Screenshots:

Attaching some screenshots of this module issue.

  ❓Any ideas on what I might be missing?  Appreciate any help!     

2 answers
  1. Today, 2:10 AM

    Hi @Anand Krishna G R Nair,

     

    Thank you for reaching out to the Trailblazer Community. We noticed that you have successfully completed this Badge. Could you please mark the most helpful response as 'Best Answer' or share the solution that resolved your issue? This will assist other Trailblazers in the future.

     

    Warm Regards,

     

    Kiran Kumar,

    Trailhead Help

     

    ++TrailheadHelpFollowUp

0/9000
2 answers
  1. Today, 2:08 AM

    Hi @Nikhitha Chitturi,

     

    Can you please confirm if you're still seeing an issue? If yes, can you please mention the Module and Unit name (or) URL so that we can look into it and can help you further?

     

    If your issue is resolved, can you please mark the appropriate response as "Best Answer” or post the resolution that helped you in resolving this issue? So that it can help the other Trailblazers.

     

    Thank You!

     

    ++TrailheadHelpFollowUp

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3 answers
  1. Today, 2:08 AM

    Hi @Kondi Durga Pravallika,

     

    Can you please check with the above suggestions and let us know if the issue still exists or is resolved? If it is resolved, please post the solution or mark any one of them above which helped you to resolve your query as "Best Answer" to close this thread. 

     

    If not, kindly provide a few more details of the badge & URL on which you've got stuck and also the error message would be helpful.

     

    Thank You!

     

    ++TrailheadHelpFollowUp

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Hi,  

I’ve completed the Identity Resolution step in the Prompt Builder Challenge, but when I try to verify the step, I get the following error:

T I can’t find any way to go back and add or edit the Ruleset ID.

Things I’ve already tried:

  • There’s no option to edit the Ruleset ID after creation.
  • The “Clone” option is visible in the dropdown but it’s greyed out.
  • I’ve avoided clearing cache or switching browsers as it would require reauthentication, and others have said it doesn’t resolve this anyway.

Would really appreciate help on how to get past this without having to start over from scratch. Thanks in advance.   

 

This problem is compounded by the fact that I cannot delete existing details,  cannot do the next module because it is dependent, and because i cannot see a possible way to delete this playground area and request a new one . 

Edit, it won't let me delete either, so i am completely stuck.  This is really challenging and quite demotivating for the learner.

 

https://trailhead.salesforce.com/content/learn/projects/connect-data-cloud-to-copilot-and-prompt-builder/bring-external-data-into-the-contact-page-layout?trail_id=drive-productivity-with-einstein-ai

 

#Trailhead Challenges

3 answers
  1. Today, 2:06 AM

    Hi @Andrew James,

     

    We assume this issue needs further review and we may need access to your playground. We will reach out to you via email to investigate further. 

     

    ++CreateTrailheadCase 

     

    You can ignore the command above, it is a tool used by our Agents to tell the system to create your case.  

     

    Thank you! 

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2 answers
  1. Today, 2:05 AM

    Hi @Kondi Durga Pravallika

     

    Can you please check with the above suggestions and let us know if the issue still exists or is resolved? If it is resolved, please post the solution or mark any one of them above which helped you to resolve your query as "Best Answer" to close this thread.  

     

    If not, kindly provide a few more details of the badge & URL on which you've got stuck and also the error message would be helpful. 

     

    Thank You! 

     

    ++TrailheadHelpFollowUp 

     

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My sales team are using LastActivityDate in their activity reporting, but recently they decided that any Activity where the Task Type was "Left Voicemail" doesn't count; and they would like this filtered out from their reports. 

 

The problem is, they were previously just using a "Contacts & Accounts" standard report type, so now I need to use a "Contacts with Activities" report type so that I can explicitly filter for where Task Type != "Left Voicemail" but I am struggling to get the data I need. 

 

Would love some assistance with this if anyone has the bandwidth! 

 

Report Requirement: All Contacts who have NOT been contacted in the last 90 days. Leaving a voicemail doesn't count. 

 

 

 

 

#Sales Cloud

6 answers
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2 answers
  1. Today, 2:04 AM

    Hi @Gogada Mukesh

     

    Can you please check with the above suggestions and let us know if the issue still exists or is resolved? If it is resolved, please post the solution or mark any one of them above which helped you to resolve your query as "Best Answer" to close this thread.  

     

    If not, kindly provide a few more details of the badge & URL on which you've got stuck and also the error message would be helpful. 

     

    Thank You! 

     

    ++TrailheadHelpFollowUp 

     

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