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satakshi Emaill View on Omni Channel
Hello,
We are using omni channel for case management. In sandbox, when case appear, email body is visible in omni channel. But in production Email body doesn't appear.
Is this part of omni channel setting?
Thanks,
Utkarsha
We are using omni channel for case management. In sandbox, when case appear, email body is visible in omni channel. But in production Email body doesn't appear.
Is this part of omni channel setting?
Thanks,
Utkarsha