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kriti vkriti v 

Multiple Users in Same Queue trying to assign a case at same time

Hi,

when multiple users in a queue are trying to assign a case at same time. what  happens to that case, is it locked or how can we handle this. not getting assigned to multiple  users

Thanks in advance
Amit Singh 1Amit Singh 1
Hi Kirti,

We can not assign a case to multiple users. The owner of the case will be the single user.

Regards,
Amit
kriti vkriti v
ya true.. Queue will have multiple users, when they are trying to assign the case at same time on click of a button.. is it get locked ? how to handle this