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Email to case auto response
I am having a sanario in email to case.
when a auto response mail is send to user after creation of a case ,methioning the case created details ..
Situation is if user has setup auto response mail saying that "out of office " .. this out of office email will come back to sales force and again a case will be created with subject " out of office " this will again auto response to user..thus this will go into infinite loop..
how to tackle this situation ..??????
One senario I can think of is if in user's " out of office " email we can attach case number ...
But I dont know how to do itt.
plz help
when a auto response mail is send to user after creation of a case ,methioning the case created details ..
Situation is if user has setup auto response mail saying that "out of office " .. this out of office email will come back to sales force and again a case will be created with subject " out of office " this will again auto response to user..thus this will go into infinite loop..
how to tackle this situation ..??????
One senario I can think of is if in user's " out of office " email we can attach case number ...
But I dont know how to do itt.
plz help
Jayant DasCheck this help article if that helps -- https://help.salesforce.com/articleView?id=000089879&language=en_US&type=1