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David Granados Custom Button with Rules
Hi,
This may be silly but this is what we want to do:
Add a radio button that is color red, on click it would turn green. If the status of the case does not equal "close" by a specific time (lets say 11:59pm) the button will turn back to red. All these actions will be recorded in the history of the case.
The button will be located in the section where "Priority", "Status", and "Case Number" are currently at.
I hope someone can help me :)
This may be silly but this is what we want to do:
Add a radio button that is color red, on click it would turn green. If the status of the case does not equal "close" by a specific time (lets say 11:59pm) the button will turn back to red. All these actions will be recorded in the history of the case.
The button will be located in the section where "Priority", "Status", and "Case Number" are currently at.
I hope someone can help me :)
You can use Formula Field with return type as Checkbox / Radio, add conditions to it with respect to time. I hope this will work.
Thanks,
Gaurav
Skype: gaurav62990
Email: gauravgarg.nmims@gmail.com
David,
The formula field is available onclick of "Field & Relationship" button.
Thanks,
Gaurav