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Michelle YoonMichelle Yoon 

Why did our Chatter "Chat" feature disappear from our Chatter Desktop?

Our organization uses Chatter as our internal group chat feature. We noticed that the "chat" feature (where we chat one or more person privately) - is gone. We still have the "message" feature, but the "chat" feature was preferred as those messages aren't tracked. Can you tell me what happened?
MagulanDuraipandianMagulanDuraipandian
Check this - https://help.salesforce.com/articleView?id=000123571&type=1
May be due to internt settings. Try outside your network.
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Magulan Duraipandian
www.infallibletechie.com
Michelle YoonMichelle Yoon
I just tried logging into our cloud server at home, and opening Chatter Desktop there. It was my home wi-fi, and the Chatter "chat" feature still did not work.

Also, the article you referenced said it would stop working in April 2017, for organizations who have had Chatter. We've had it for a number of years, and the "chat" function just disappeared a few weeks ago.
Kaylee DavisKaylee Davis
This happened to us as well. Where we used to have "Chatter", it is now "Chat" and does not allow new chat messages to be posted. Any ideas?