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shaik imran basha Omni channel lead creation issue.
Omni channel is not creating lead.
as soon they is an chat accepted by an agent omni channel should create a lead but its not creating a lead record. Is there a way to understand what might be the issue.
i have disabled all the validation rules on the lead object and removed all the required field on PL. But still leads wont get created.
and i am using snippit code for pre chat form data. It does work in my dev org. Unable to make it work in uat