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Sridhar Bojja 5Sridhar Bojja 5 

Queue Members are not receiving Email Notifications

All of the leads from the website go into the Lead Queue which has the Send Email to Members checkbox marked as True, no emails are being sent to the recipients. I have recently added my email address to the Queue email and still have not received any email notifications. 

If I manually assign a lead to the queue and check the email notification it does send one, however none of the leads coming from the website are triggering an email notification. 
NagendraNagendra (Salesforce Developers) 
Hi Sridhar,

Is this happening in production or sandbox? Have you checked your Email Deliverability settings?

Please let us know.

Happy to help further.

Thanks,
Nagendra
Sridhar Bojja 5Sridhar Bojja 5
Hi Nagendra,

This issue is happening in sandbox. Email deliverability setting are enabled.

Thanks
Sridhar
 
Pradeep SinghPradeep Singh
Hi, please check if the checkbox Email is checked in rule entries in Assignment Rule.
Hicham HdidoHicham Hdido
As of the Spring 17 release, the Case Owner field was exposed on the Email-to-Case Routing Address settings page, specifically for the Source type of Email2Case previously, the field was only exposed for the Source type Outlook which is used for the Salesforce for Outlook product Create A case button

If the Organization has active Case Assignment Rules with Email Notifications configured, in addition to a populated Case Owner value on the Email-to-Case Routing Address the Case Assignment Rules will be ignored.  

As a result, the Case will be assigned to the configured Case Owner via the Routing Address settings, however no new Case Notification email will be sent out.

Resolution

Control Email-to-Case email notifications
If the desired behavior is to simply assign a Case Owner, and no email notification is necessary, utilize the 'Email-to-Case value within the Email-to-Case 'Routing Address' settings.
If the desired behavior is to have an email notification email sent out to the new Case Owner or Queue, do not populate the 'Case Owner' value within the Email-to-Case 'Routing Address' settings. Instead, control the assignment and email notification via Case Assignment Rules.