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SFDC@ErrorSFDC@Error 

Integration between WhatsApp and Salesforce

Hi All

How can i integrate salesforce with WhatsApp .I am not sure it is possible by REST/SOAP .
NagendraNagendra (Salesforce Developers) 
Hi,

May I suggest you please Check this article on "Whatsapp Salesforce Integration". You can send and receive messages from Salesforce to Whatsapp using Yowsup library, which is a free open source python library. Hope this gives some direction Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
MilindMilind
Hi, We are Happy to announce that "WhatsApp sales force Integration". Without using Yowsup. You can send and receive WhatsApp messages straight from the Salesforce. For more information please contact on  "sales-engineering@umstechlabs.com

For details on Integration and other possible integration please check our website 
Tunç GungorTunç Gungor
Hi All,

The proper way to integrate WhatsApp with Salesforce is through the Facebook WhatsApp Business API that went GA in August this year. More details can be found here: https://developers.facebook.com/docs/whatsapp/

We have successfully implemented this as a custom solution for one of our enterprise customers and so far we haven't had any issues with the API.
Mitul ThumarMitul Thumar

Hi Tunc,

It would be a great help you can provide a detailed example of the same.

Thanks
 

shaun Marsh 6shaun Marsh 6
Hi I Guys, Just to share with you all We have got this done through a thirdparty services hired by UMS Tech Labs. Its been 6 months and it is working flawless. You can check more at the website  https://umstechlabs.com/whatsapp-api-integration/ 
Karan MadanKaran Madan
We provide a Salesforce - WhatsApp integration with a chatbot, that collects lead details in WhatsApp then creates a lead in Salesforce. The Chatbot can also answer questions about your company/services and if an existing customer wants to report an issue, the Chatbot can collect details in WhatsApp and raise a ticket. 

For more details contact me at karan@kmrt.me 
Tech AgentTech Agent

You can try ValueText (https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFoedUAD)app for WhatsApp texting. If your customer not using whatsapp then it will send SMS. WhatsApp chat, automation, scheduleing  and many prebuild functions you can use.

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFoedUAD

 
Technical AdvisorTechnical Advisor
Hi, I would suggest you to look at the Omni-channel solution from Recur (https://www.recur.asia), it provides a native connection and console in Salesforce Platform. Support real-time conversation, notifcation, full converation history tracking and even more. 
Thirza OsingaThirza Osinga
Hello everyone,
I would like to suggest Direct Messenger, a Social Messenger add-on for Salesforce Marketing cloud.

Direct messenger is a flexible, native Salesforce application that lets you include your social messaging services (such as WhatsApp and Facebook Messenger) in the marketing cloud journey through the journey builder.
With Direct Messenger you manage WhatsApp messages, templates and add WhatsApp touch points to the customer journey and you can measure success through the reporting functionality. 

https://www.direct-messenger.com/
 
Kapil BatraKapil Batra
Hello everyone,

I would like to share a URL trick to send WhatsApp from Salesforce/Lightning Component. Please check the link below : 

https://www.salesforcebolt.com/2020/04/how-to-send-whatsapp-from-lightning.html

Send WhatsApp from Salesforce Lightning Component
Shailesh ChaudharyShailesh Chaudhary
I learned from Salesforce help and my friends who works in AnavClouds Software (https://www.anavcloudsoftwares.com/) provided full suite guide about Salesforce WhatsApp Integration and other information as well. Now I can integrate Whatsapp with my Technical Reporter (https://technicalreporter.com/) business. 
Purandar SatnamiPurandar Satnami
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shint morshint mor
We have efficiently carried out this as a custom answer for one among our business enterprise customers and so far we have not had any issues with the API for Beautiful WhatsApp logo icon PNG (https://similarpng.com/beautiful-whatsapp-logo-icon-png/).
Ishan Goyal 16Ishan Goyal 16

Hi Guys,
Yes, it is possible to create leads in Salesforce from WhatsApp.
Just to share with you all, we have got this done through a third-party tool for Salesforce i.e. Communicat-O. It's been 6 months and it is working flawlessly.
Communicat-O provides a Salesforce - WhatsApp integration with a chatbot, that collects lead details in WhatsApp then creates a lead in Salesforce. The Chatbot can also answer questions about your company/services and if an existing customer wants to report an issue, the Chatbot can collect details in WhatsApp and raise a ticket.
If your customer not using WhatsApp then it will send an SMS. WhatsApp chat, automation, scheduling and many prebuild functions we are using in Communicat-O.

Communicat-O website link - https://www.communicat-o.com/
Rest you can always take a Demo of Communicat-O before choosing it as we did.

Muralikrishnan B RMuralikrishnan B R
hi Ishan,
Can we generate lead in SF from Whatsapp? is it possible. Can u pls share more details on this. do we need to use third party tool only for this?
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