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Kamesh SinghKamesh Singh 

Allow chat visitors to enter existing case number and agents can redirected to Case details page.

Hi All,

In the Live Agent - Pre Chat Form I have a requirement where i need to create a text field where customers can enter the existign case Number and once they will start chat and if agents will accept that chat, agent can see that case number and redirected to that Case details page.

If anyone has implemented this, please help me out on this. We are struggling on this.

Any help apperciated.