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Christine LuoChristine Luo 

App Customization Specialist Step 4 Questions

I have two questions for this step. First I am trying to enter some data into the Volunteer Activities table so I can build reports on it. (Noticed in Lightning when there is no data, the chart cannot be made.) Here is what frustrated me most. When I enter New Activities from the Account page I always get an error message that the "Value does not exist or does not match with filter criteria" even though I already change the Account to " accept activities." Can you help? 




 
Best Answer chosen by Christine Luo
Narender Singh(Nads)Narender Singh(Nads)
Hi Christine,
For your first question, you don't need to have records to make those reports and configure those charts(Yes you wont be able to see any chart until you have any record in that object but that won't cause any error in checking your challenge.)
For your second question,
The reason you are getting this error because in the filter criteria its not just having Volunteer Status to " Accepting activities" but it should also fulfill the second criteria which is: Volunteer Organization: Account Record Type EQUALS Volunteer Organization Account

Let me know if it helps.
Thanks!

All Answers

Christine LuoChristine Luo
Here is the screenshot. I set the Volunteer Status to " Accepting activities" for this company already and not sure why I still get the error message. Please help! Thanks!

User-added image
 
Narender Singh(Nads)Narender Singh(Nads)
Hi Christine,
For your first question, you don't need to have records to make those reports and configure those charts(Yes you wont be able to see any chart until you have any record in that object but that won't cause any error in checking your challenge.)
For your second question,
The reason you are getting this error because in the filter criteria its not just having Volunteer Status to " Accepting activities" but it should also fulfill the second criteria which is: Volunteer Organization: Account Record Type EQUALS Volunteer Organization Account

Let me know if it helps.
Thanks!
This was selected as the best answer
Christine LuoChristine Luo
Thank you! I was able to enter some data after I used the record type plus the accepting status to enter data. You are right, the existing Account data will be considered as business account so it won't work.