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Ravi Dutt SharmaRavi Dutt Sharma 

SSO with RingCentral


I am trying to configure SSO between Salesforce and Ringcentral. When I login to Ringcentral using the SSO option, it redirects me to the Salesforce error screen. On checking the SAML trace, I can see below error:


Any pointers on how to resolve this?

NagendraNagendra (Salesforce Developers) 
Hi Ravi,

May I request you please confirm the version of the app you are using?

Also, I would suggest you please upgrade the app to 5.8.4 from Salesforce App Exchange.

For the users where SSO is not working, please make sure the Federation ID is completed, if its completed please check the Federation ID is right. Please let us know if this helps.

Kindly mark this as solved if the reply was helpful.

Ravi Dutt SharmaRavi Dutt Sharma
Hi Nagendra,

I am already on 5.8.4. How do I ensure that the Federation id which is present on my user record is correct?