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Katherine HillKatherine Hill 

Chat with an Expert button for Trailhead build a community with knowledge and chat

Hi all, 
I am working on this Trailhead project, and have made it all the way to the end of "Try out your new community" - Last step!  Problem is, I don't see my Live Agent snap-in on my Community Page.  I see it on the dev side, I see that the option to create a button is checked, and the previous module approved all my work.  I just don't see it on this page.

Also, the link to check my page sends me to a log-in page that won't accept my trailhead login criteria.  It does have an option to "login here if you are an employee", which takes me to the community when I click on it.  

What am I doing wrong?  What is my log in criteria and where is my Chat with an Expert button?!

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Esther ChenEsther Chen
Hi Katherine! I just encountered the exactly same problem. Have you managed to solve it? 
Miles Smith 5Miles Smith 5
for me, this thread solution worked (http://for me, this thread solution worked with regards)
with regards
Lateef AdewaleLateef Adewale
Can you try the steps in this video below?