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Case Process Builder Error While Save Record
Hi,
Can any one help me here:
I have a workflow rule on Case which sends email to following people from Email Template:
When account team does not present then workflow does not send email but it always allows to create Case.
My work is to consolidate it to PB, I have created PB with same condition and selected the Same email alert to send the email.
Now the problem is when Account team is not present, I get the flow error while saving the record it self, also email with exception : 0 recipients.
Also I am not able to do null check of Account team from process builder, unable to get them in formula.
Can anyone help me out on the same, how to achieve it, either by process builder or process flow.
Thanks in advance
Can any one help me here:
I have a workflow rule on Case which sends email to following people from Email Template:
When account team does not present then workflow does not send email but it always allows to create Case.
My work is to consolidate it to PB, I have created PB with same condition and selected the Same email alert to send the email.
Now the problem is when Account team is not present, I get the flow error while saving the record it self, also email with exception : 0 recipients.
Also I am not able to do null check of Account team from process builder, unable to get them in formula.
Can anyone help me out on the same, how to achieve it, either by process builder or process flow.
Thanks in advance