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VRK activity history Issue
Hi folks,
could you please check and let me know any one have idea on this? and let me know is this requirement possilbe or not for Contact --->Acitivy history.
scneario 1:
1. when click on Subject link under Activity history , is it possible to open 'test' link under IVR Journy hisotory( please see below screenshot)?
is it possible ,if yes please let me know how can do it ?
scneario 2 :
can i display IVR Jorney values under Activity History ? in IVR journye i have total 10 fields, i need to add these 10 fields details to Acitvity history ?
present, ivr journey details populating based on when a record inserted into IVR jouney object .
please check give any ideas how to do this?
If you want to show both Activity History and IVR Journey, then you can include both lists you customer VF page. This way you will have both records on the page.
Again you have to remove the standard listview and use your custom VF page. But this will solve your purpose to have both list view on the page and you can control the links as well i.e. by clicking on activity, opening IVR record.
Thanks,
Manish
All Answers
The first requirement will not be possible in easy way. However, for 2nd requirement, you can create a custom VF page displaying IVR Journey and can give a heading as Activity History.
After that, you can remove standard Activity History from the Page layout and use your custom VF page instead. This way you can have IVR journey records name as Activity History.
Let me know if this helps.
Thanks,
Manish Choudhari
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thanks for your quick response and possible solution .
But i need to keep standard activity history also and include these custom IVR Jouney records. This is addtional requiremnt for maintain IVR journey activity history .
do you have any other clues/ ideas how to over come this challenge ?
Thanks
sekhar
If you want to show both Activity History and IVR Journey, then you can include both lists you customer VF page. This way you will have both records on the page.
Again you have to remove the standard listview and use your custom VF page. But this will solve your purpose to have both list view on the page and you can control the links as well i.e. by clicking on activity, opening IVR record.
Thanks,
Manish