Hello,

I have a trigger on the task object before insert and before update. It works on the vast majority of my tasks, however it seems to not fire when a user uses the send email button on a contact. I can click edit and save and it will update fine but it will not fire on the insert of the task. Are the email tasks inserted in a special way compared to other tasks?
 

trigger TaskBeforeInsertBeforeUpdate on Task (before insert, before update) {

	// Initialize our lists we will use to query the related accounts and contacts later
	List<ID> accIDList = new List<ID>();
	List<ID> conIDList = new List<ID>();

	// Initialize our lists we will use to store our object querys
	List<Account> accList = new List<Account>();
	List<Contact> conList = new List<Contact>();


	// Loop through our tasks and assign the LCT variables, at the end we will build our lists of objects to query
	for (Task taskTrigger : Trigger.new) {
		String accIDString = String.Valueof(taskTrigger.WhatID);
		String conIDString = String.Valueof(taskTrigger.WhoID);

		if(conIDString == NULL){
			conIDString = '0';
		}

		if(accIDString == NULL){
			accIDString = '0';
		}

		if(taskTrigger.Call_Direction__c != NULL){
			taskTrigger.CallDisposition = taskTrigger.Call_Result__c;
			taskTrigger.CallType = taskTrigger.Call_Direction__c;
		}
		if(accIDString.startsWith('001')){
			taskTrigger.AccountLookup__c = taskTrigger.WhatID;
		}
		if(conIDString.startsWith('003')){
			taskTrigger.ContactLookUpField__c = taskTrigger.WhoID;
		}

		if(taskTrigger.qbdialer__Call_Date_Time__c != NULL && taskTrigger.status == 'Completed' && taskTrigger.AccountLookup__c != NULL){
			accIDList.add(taskTrigger.WhatID);
		}

		if(taskTrigger.ContactLookUpField__c != NULL && taskTrigger.status == 'Completed' && taskTrigger.qbdialer__Call_Date_Time__c != NULL){
			conIDList.add(taskTrigger.WhoID);
		}
	}

	// Query and update our contacts
	if(conIDList.size()>0){
		conList = [SELECT ID, qbdialer__Dials__c, AccountID, qbdialer__LastCallTime__c, OpportunityStage__c FROM Contact WHERE ID IN: conIDList];

		for(Task taskTrigger : Trigger.new){
			for(Contact con : conList){
				if(taskTrigger.WhoID == con.Id && (taskTrigger.qbdialer__Call_Date_Time__c > con.qbdialer__LastCallTime__c || con.qbdialer__LastCallTime__c == NULL)){
					con.qbdialer__LastCallTime__c = taskTrigger.qbdialer__Call_Date_Time__c;
					if(con.qbdialer__Dials__c == NULL){
						con.qbdialer__Dials__C = 0;
					}
					con.qbdialer__Dials__C += 1;
					if(taskTrigger.AccountLookup__c != con.AccountID){
						taskTrigger.AccountLookup__c = con.AccountID;
						taskTrigger.WhatID = con.AccountID;
						accIDList.add(con.AccountID);
					}
				}
			}
		}
		update conList;
	}

	// Query and update our accounts
	if(accIDList.size()>0){
		accList = [SELECT ID, qbdialer__Dials__c, qbdialer__LastCallTime__c, Type, Status__C FROM Account WHERE ID IN: accIDList];

		for(Task taskTrigger : Trigger.new){
			for(Account acc : accList){
				if(taskTrigger.AccountLookup__c == acc.Id && (taskTrigger.qbdialer__Call_Date_Time__c > acc.qbdialer__LastCallTime__c || acc.qbdialer__LastCallTime__c == NULL)){
				//if(taskTrigger.AccountLookup__c == acc.Id){
					acc.qbdialer__LastCallTime__c = taskTrigger.qbdialer__Call_Date_Time__c;
					if(acc.qbdialer__Dials__c == NULL){
						acc.qbdialer__Dials__c = 0;
					}
					acc.qbdialer__Dials__C += 1;
				}
			}
		}
		update accList;

	}