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Priscila Renwick
Customer community snap-ins to pass default values
Hi,
I'm using snap-ins for live agent in the customer community. I have a post-chat survey asking for feedback, so I would like to make sure that every case created that way has a tickbox marked as true (to prevent asking for feedback when the case is closed). Snap-ins are not a custom lightning component, right? How can I change the behaviour to add default parameters to it?
I can see it's possible to do it here (https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_prechat_details.htm), but because it's in the customer community, I can't find where I can change the Snap-in snippet.
Any advice will be appreciated.
I'm using snap-ins for live agent in the customer community. I have a post-chat survey asking for feedback, so I would like to make sure that every case created that way has a tickbox marked as true (to prevent asking for feedback when the case is closed). Snap-ins are not a custom lightning component, right? How can I change the behaviour to add default parameters to it?
I can see it's possible to do it here (https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_prechat_details.htm), but because it's in the customer community, I can't find where I can change the Snap-in snippet.
Any advice will be appreciated.