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What could be my best approach on this; business case: Emails to update fields in salesforce

Templates will have merged fields
Signatory first name
Signatory Last name
Removal date.
it is expected that these fields will  automatically update contact fields when a reponses is received from customers. There should be a capability
of removing the signatory first and last name automatically if the customer wishes to in future with the removal date recorded
What is my best approach? can inbound emails do this? 
please options on achiving this without creating a template are also wellcome. 
I am not a core developer, detailed explanation will be much apreciated