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Creating Case Record after Chatter Post
Hi All,
Process Builder can of course create Chatter Posts from record changes - but I'm interested in doing it the other way round; can a Chatter Post (where @[Salesforce Support] is mentioned) create a Case Record (of a specific record type)?
How easy would this be?
Process Builder can of course create Chatter Posts from record changes - but I'm interested in doing it the other way round; can a Chatter Post (where @[Salesforce Support] is mentioned) create a Case Record (of a specific record type)?
How easy would this be?