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How to make the system generated 'case created' feed (CreateRecordEvent) invisible to community users?
I am trying to make the case created feed invisible to community users. I understand that this system generated feed do not trigger FeedItem trigger.
I tried using PB to kick off when a new case is created and initiate Flow to find any FeedItem for the case but it seems the rule finished even before the feed is created.
My goal is to hide the system generated case-created post so users are forced to comment on actual post from our agent rather than commenting on this system generated feed.
I tried using PB to kick off when a new case is created and initiate Flow to find any FeedItem for the case but it seems the rule finished even before the feed is created.
My goal is to hide the system generated case-created post so users are forced to comment on actual post from our agent rather than commenting on this system generated feed.
This idea has been post but not yet delivered.
https://success.salesforce.com/ideaView?id=08730000000kwC2AAI
Best Regards,
Sandhya
Do you know if this can be achieved by Apex coding?