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Austin QuinnAustin Quinn 

Salesforce and Amazon Connect - How to Automatically Log a Call?

Hello everyone,

Currently, we use an app in Salesforce called CTI Connect to log calls (as Tasks) immediately after they occur. We are able to log these calls in addition to other information such as the duration of the call. We are now wondering - is this kind of data collection possible with Amazon Connect as well? At the moment, we have configured Amazon Connect in a dev environment and are able to make calls. If this kind of call logging is possible, what would the general path for implementation be?

Thank you for your advice!
Bhavesh Jain 41Bhavesh Jain 41
hi @Sandhya,

I am unable to create an Amazon connect instance as I created an account in India which is supposed to be an AISPL not an Amazon account any help. below is the error I am getting while creating the instance

You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon Connect instances. Sign in using an account provided by AWS, and then try to create an instance. Please contact support if you need further assistance.

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