function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
GMASJGMASJ 

Email Approval Response + Work flow or Process Builder

Hi, 

 Created a approva process on account object, When submitted for approval notification goes out and able to approve or reject via email reply. 

 When approved or rejected there is a status pick list which gets updated to approved or rejected. Based on this value there is a workflow which updates the account owner conditionally but this workflow or process builder is not getting called or firing. Please suggest me what is the issue is there any other logic to be used. 

Problem is when approved via email other workflow or process builder is not getting fired Please suggest me. 

Thanks
Sudhir
 
Mahendra TomarMahendra Tomar
It seems like you are trying to fire another workflow based on approval process's field update. As per Salesforce order of execution workflow fires first then the approval process. 
GMASJGMASJ
Thanks Mahendra for you reply what is the alternative way we can do can you please suggest some way. 

Thanks
Sudhir
Mahendra TomarMahendra Tomar
You can write a trigger and do the process builder/workflow action in the trigger itself.