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VRKVRK 

approval process help

Hi Experts
could you please help on below scenario on Approval process

scenario
I have 2 Queues ,,  Medical & Finance .  Each Queue contain 3 users.  i mean Total 6 users.
When i create Approval process , the notification goes to 2 Queues i.e 6 users.
Requirement is ::
Required approval from  any Medical user  AND any Finance User    ..AND THERE IS NO ORDER PROCESS.
ii) i alrady enabled Enable '''' email approval responseEnable email approval response''' But i dont see in mail  Approve/ Reject options.
   apart from enable to check box  can i do any additonal steps for getting mail approval process??
iii) i have external usres need to configure for this approval process ....is it support external users configuraiton for approval process ?

can you please help on this urgency..
Regards
sekhar






 
UjwalaUjwala
Hi sekhar,

1. mail approve/reject option is not availble for queue.. queue member cannot approve/reject by mail.. they have to come to salesforce record page. It is only avalible for Single user..

2. what do you mean by external user.. user who dont have salsforce user account??
VRKVRK
Hi
thanks for your replay.
i need   mail approve/reject option for Queues,  .....
is there any other option for acheive this ?  Thanks
 
UjwalaUjwala
I am afraid.. there is no way to acheive this