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Anjaneylu Entitlements not triggering auto Email alerts after certain specified time for the violated cases
Hi All,
I am having issues with Entitlements. My scenario is like when the SLA of the case gets breached, then we need to send the Email alert after every 4 hours to the case owner until the case gets closed.
I created a milestone with Recurrence Type as Sequential. But it is not triggering.
Can someone please suggest on this one.
Thanks in Advance
Anji K
I am having issues with Entitlements. My scenario is like when the SLA of the case gets breached, then we need to send the Email alert after every 4 hours to the case owner until the case gets closed.
I created a milestone with Recurrence Type as Sequential. But it is not triggering.
Can someone please suggest on this one.
Thanks in Advance
Anji K